Yes, many of our products are made with anti-tarnish materials designed for long-lasting shine. However, we recommend avoiding water, perfumes, and harsh chemicals to maintain the beauty and durability of your jewelry.

Absolutely! Hallow Jewels specializes in customizable charms for bracelets, phone straps, keychains, and more. Once a customized order is placed, it cannot be modified or cancelled after production begins.

Orders are typically processed within 2–4 business days. Customized items may take 4–7 business days. Delivery timelines depend on your location and courier service, and tracking details will be shared once dispatched.

To keep your Hallow Jewels pieces looking their best, avoid direct contact with water, perfumes, lotions, and harsh chemicals. Store your jewelry in a dry place, preferably in a pouch or box. Gently wipe with a soft cloth after use to maintain its shine and longevity.

Yes, Cash on Delivery (COD) may be available depending on your location. Availability will be shown at checkout. Please ensure accurate address and contact details to avoid delivery delays.